Automation adoption – failure and success factors

By May 8, 2017Kate Evans

Implementing automation within organisations is not a new concept. Previous generations are littered with the debris of failed automation projects.  Research shows nearly 78% of Automation projects fail to deliver benefits and as a result 53% of organisations would not embark on further projects (Gartner 2016)

Cortex often works with organisations who have previously struggled with automation projects. Through this we have seen common themes attributed to their earlier lack of success:

  • The need to manage multiple legacy technology and business systems from multiple vendors
  • Lack of documentation
  • Lack of skills in automation
  • Cultural resistance to the adoption of automation

Cortex is a specialist in developing automation technology and deploying intelligent automation solutions.  With over a decade of experience we understand the considerations which need to be taken to be successful.

Technology – the journey to autonomous operations requires a platform which is both flexible and scalable to meet the developing requirements and needs of the organisation. Having the ability to integrate with existing infrastructures and investments through a single unified platform avoids a siloed approach to automation.

Lack of documentation – Organisation’s process and procedures are often undocumented or ill defined, and information which is held can be outdated and incorrect.  Subject Matter Experts (SMEs) themselves hold the knowledge of how organisation work both in theory and in practice. People often use shortcuts and adhoc workarounds, the reality of theory vs practice can be worlds apart. To address this challenge, you need to deploy automation which allow you to start with what you do know and define and develop flows.

Skills shortage –  Traditional automation software requires a large amount of specialist programming knowledge. Environments are embedded with scripts and hard code which must be developed prior putting in to production.  With a highly intuitive, code free graphical environment, organisations can utilise their SMEs.  With SMEs at the heart of automation projects can be initiated without the need to invest in additional expensive technical resources.

Cultural buy in – Employees are wary of the ‘rise of the robots’; perceptions that technology is taking jobs and negatively impacting on human careers. To be successful automation must have the sponsorship of those who are putting in to practice business decisions. Demonstrating efficiencies, productivity improvements and putting your SMEs at the heart of your project counters these fears.  Removing the need to perform repetitive, tedious and time consuming tasks frees up staff for more interesting projects.

Selecting the most aligned deployment methodology to your organisation is crucial as there is no ‘one size fits all’ approach, with each organisation and project having unique properties.

Cortex has developed the technology, techniques and methods to resolve these issues. From Events Management, to Desktop Automation (RPA) through Service Orchestration and Machine Intelligence, integrated in a single unified platform, Cortex removes the technology question that most often causes automation projects to fail.