Our customers recognise that Cortex Intelligent Automation gives them a tangible advantage over their competitors in front and back office operations.

Organisations such as:

  • The worlds largest call centre had a velocity issue, breaching customer SLA’s, and now provision 93% of 43,000 Joiners, Movers and Leavers in 3 minutes
  • A global CSP, have shifted over 250 skilled technicians out of low value network fault management in the network operations centre into higher value tasks, and have entirely closed 3 of those centres
  • A financial information provider, resolved a growing customer reputation issue solving a 60% re-work issue resulting from poor quality of order delivery, which reduced staff churn from 9 months to 5 years, and generated $200M in savings per year
  • A global systems integrator, developed a previously impossible new multi-billion dollar global service, providing dynamic on-demand Business Data Lakes as a Service to global multi-national clients and out maneuvering their competitors through Cortex.

Cortex has helped many large organisations radically reduce their cost base, improve their quality of service, and drive new revenue, including:

“We used to look at consoles, now we have Cortex”

– Vodafone

“With Cortex, we now deliver fast, reliable services.”

– BT

“In 3 months, Cortex changed the way we work.”

– Thomson Reuters

Use Cases

Self-Healing Service

Too many recurrent faults across data and voice network causing failed SLA’s across disparate management systems for new and legacy equipment. Too much manual remediation.

6-way Cortex Enterprise Platform

Business Benefits:

  • 98% of faults automatically resolved
  • 80% of escalations automatically resolved
  • 60m complex events managed per month
  • £2.31m ROI in the first year
  • Released 35 team members to innovation

Patch and Release Management

System patching was unknown and unreliable, causing system outages in an increasingly complex mix of technologies. Operations were dis-coordinated with too many systems.

Cortex Enterprise Platform (25 CLU)

Business Benefits:

  • 100% of patch management headcount redeployed
  • Immediate application of critical patches
  • Regained 6 operational hours per day
  • Adaptive orchestration and process automation of 13,000 devices
  • Deployed within 3 months

Self-Managing User Provisioning

Failing 24 hour SLA for executing changes to joiners, leaver, role at one of World’s largest call centres. 195,000 failure prone changes per year managed at far too high a cost.

Cortex Foundation Server and LivePortal

Business Benefits:

  • Eliminated 20% of underlying system failures
  • 99.3% of service requests actioned automatically within 1 minute
  • Zero headcount operations
  • Deployed within 3 months

Security and Compliance

Configuration inconsistencies in a dynamic and rapidly changing secure network environment causing cost, compliance and risk issues.

Cortex Enterprise HA Platform and LivePortal

Business Benefits:

  • 100% policy compliant network configuration
  • Auto-configuration in minutes
  • Staff redeployed
  • System live within 3 months

Real-Time Supply Chain LP

Erroneous stock loss in the supply chain causing £8M in annualised over-ordering, and overstocking of slow moving items.

Cortex Foundation Platform and LivePortal

Business Benefits:

  • Black box operations
  • Accelerated investigations of real losses
  • Large reduction in stock re-orders

Cortex automates more processes, more effectively than any other solution. That’s easy to claim, but we can prove it. Let us show you why we can do a better job than any competitor. Get in touch today for a demo or more information.