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The worlds largest call centre had a velocity issue, breaching customer SLA’s, and now provision 93% of 43,000 Joiners, Movers and Leavers in 3 minutes
A financial information provider, resolved a growing customer reputation issue solving a 60% re-work issue resulting from poor quality of order delivery, which reduced staff churn from 9 months to 5 years, and generated $200M in savings per year
A global CSP, have shifted over 250 skilled technicians from low value network fault management tasks in the network operations centre into higher value tasks, and have entirely closed 3 of those centres
A global systems integrator, developed a previously impossible new multi-billion dollar global service, providing dynamic on-demand Business Data Lakes as a Service to global multi-national clients and out manoeuvring their competitors through Cortex.
At Cortex, we rapidly create value for business operations by transforming the future of work through multi-purpose intelligent automation software.
By integrating multiple intelligence and automation technologies with human and machine collaboration, we enable established businesses to transform customer experience, quality of service, and help achieve non-linear growth.
Our single platform lets clients achieve significantly greater impact than the legacy approach of multiple islands of technology.
In addition to the software, we produce the strategies and methodologies to successfully transform our clients’ operations with Cortex.
Cortex achieves rapid business transformation across Network, IT and Business Process operations . . .
- Service Assurance – Automated Fault and Incident Management
- Network Provisioning – Multi-Vendor Activation
- Service Orchestration – Automated Network Diagnostics
- Infrastructure and Cloud Provisioning
- Self Healing Networks
- Service Desk Automation and Virtual Agents
- Back Office Automation for HR, Finance and Administration
- Insurance Claims Handling, Claim Adjudication and Document Management
- End to End Workflow Automation